As a South African citizen, I am well aware of the importance of social grants provided by the South African Social Security Agency (SASSA). The COVID-19 pandemic has exacerbated the economic challenges in the country, and many South Africans rely on these grants for their livelihood. The government has provided a special COVID-19 Social Relief of Distress (SRD) grant to assist those who have lost their income during the pandemic. However, if your application for the grant is rejected, you can appeal the decision. In this article, I will provide a step-by-step guide on how to appeal the SASSA SRD grant.

Step 1: Find Out Why Your Application Was Rejected

The first step to appealing the SASSA SRD grant is to find out why your application was rejected. When your application is rejected, SASSA will send you an SMS stating the reason for the rejection. The reasons could be due to issues with your personal information, proof of income, or bank details. Make sure you understand the reason for your rejection before you start the appeals process.

Step 2: Gather All Necessary Documents

Before you appeal, you will need to gather all the necessary documents to support your case. These documents may include proof of income, proof of residence, and proof that you are a South African citizen or permanent resident. Make sure that all your documents are up to date and accurate.

Step 3: Lodge Your Appeal

To lodge your appeal, you will need to fill out the appeal form, which can be found on the SASSA website. The form requires your personal details and the reason for your appeal. You will also need to provide supporting documents to back up your appeal.

Step 4: Submit Your Appeal

Once you have completed the appeal form and attached all the necessary documents, submit it to SASSA. You can do this by visiting your nearest SASSA office or by emailing the appeal form and supporting documents to It is crucial to make sure that your appeal is submitted within 90 days of the date of your rejection.

Step 5: Wait for Feedback

After submitting your appeal, you will need to wait for feedback from SASSA. You can check the status of your appeal by visiting the SASSA website and clicking on the "Services" tab. From there, select the "Check Your Payment Status" option and enter your personal details. The system will verify your information and provide you with your SASSA balance as well as any updates on the status of your appeal.

Step 6: Follow Up with SASSA

If you do not hear back from SASSA within a reasonable time, you can follow up by contacting the SASSA call center on 0800 60 10 11. You can also visit your nearest SASSA office to get an update on the status of your appeal.

In Conclusion

Appealing a rejection of your SASSA SRD grant can be a complicated process, but it is important to know that you have the right to appeal. By following the steps outlined in this guide, you can appeal the decision and get the assistance you need during these challenging times. Remember to find out why your application was rejected, gather all necessary documents, lodge your appeal, and wait for feedback. If you encounter any issues or have questions about the appeals process, you can contact the SASSA call center or visit your nearest SASSA office for assistance.